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EXCHANGES AND RETURNS

If you are not 100% happy with your purchase, you can return the product to us and we will either repair / replace it, or refund you, subject to the below terms.

SECTION 1: Preparing Your Parcel for Returns

To ensure your request is processed as quickly as possible you are responsible for the following when returning your products;

  • package your products safely and securely for protection during transit;

  • clearly mark your details on the outside of the parcel; and

  • include all accessories and parts that were sold with the product.

Failure to adhere to any of these requirements could delay the processing of your request or result in its decline altogether.

SECTION 2: Unwanted Products

(Section 2: Unwanted Products in the Exchanges and Returns Policy does not apply to custom designs)

You can return an unwanted product to us provided:

  • it is undamaged and unused, with the original box, labels and stickers attached;

  • it is not missing any accessories or parts.

You can send the product back using any courier you choose. Once we have inspected the product and validated your return, we will refund your account with the purchase price of the product within 10 days of the return. We will not refund your courier expenses.

SECTION 3: Products Damaged on Delivery

Should a product be damaged or missing any parts or accessories at the time of delivery / collection, please notify us within 7 days of such delivery / collection by emailing info@diamonddotpainting.co.uk.